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Accessibility Statement

A. Accessibility Statement r-m.de
B. Accessibility Statement RX Connect app

A. Accessibility Statement r-m.de

Name and address of the company: Riese & Müller GmbH, Am Alten Graben 2, 64367 Mühltal, Germany
Domain: r-m.de
Phone: +49 (0)6151/36686-0
Email: accessibility@r-m.de

Introduction

Riese & Müller GmbH is committed to making its website accessible to users with impairments in accordance with the German Accessibility Enhancement Act (BFSG). This Accessibility Statement applies to the website www.r-m.de.

Description of the service

The website www.r-m.de is the online presence of Riese & Müller GmbH. In addition to information on the company and its products, it offers the following features to support the purchase of a Riese & Müller e-bike or to digitally manage this after purchase of an e-bike. A “My Bike” account at Riese & Müller is required to use these features.

  • Online shop: Sale of e-bikes as well as services that can be used with a Riese & Müller e-bike and which include safety features, tracking services, and insurance services (RX Services)
  • “My Bike” login area: Registration of users as well as management of personal data, own e-bikes, and services booked for them

Compatibility status with the requirements

The website is partially compatible with the German Accessibility Enhancement Act (BFSG) due to the following incompatibilities and exceptions.

Non-optimised barriers

Some areas of the website are not accessible to people with impairments. This includes:

  • Some areas of the website cannot be used or cannot fully be used with a keyboard, screen reader, or similar aids.
  • Some form fields are not fully accessible to people with impairments.
  • Some elements can only be used in portrait view on mobile devices.
  • Some elements are limited due to the implementation of the font, small click areas, colours used, or lack of contrast.

A fix is planned with future updates.

Reporting barriers to accessibility, feedback, and contact details

Would you like to share with us additional barriers to accessing the content of our website? Then please get in touch with us. We look forward to receiving your feedback and will endeavour to resolve all barriers to accessibility reported as quickly as possible where technically and economically feasible to do so. Please tell us in which area and with which feature you have encountered barriers to accessibility. You can report barriers to accessibility to us at the following email address: accessibility@r-m.de

Enforcement Body

You can contact the Enforcement Body if you do not receive satisfactory responses to communications or requests about barrier-free accessibility. The Enforcement Body will assist you in asserting your rights.

Address of the Enforcement Body:

  • State Competence Centre for Barrier-free IT (LBIT), Landgraf-Philipp-Platz 1-7, 35390 Giessen, Germany
  • Phone: +49 (0)641/303-2902
  • Email: LBIT@rpgi.hessen.de

Market Surveillance Authority

The contact details of the competent Market Surveillance Authority are:

Date of preparation of this Accessibility Statement

This statement was prepared on 24.06.2025. Verification of compliance with the requirements is based on an internal company audit report on digital barrier-free accessibility.

This Accessibility Statement has been drawn up with the utmost care and is regularly updated to meet current requirements and standards. Nevertheless, errors cannot be completely ruled out. If you find any errors in this statement, please provide brief feedback via the barrier to accessibility reporting functionality given above.

 

B. Accessibility Statement for the RX Connect app

Name and address of the company: Riese & Müller GmbH, Am Alten Graben 2, 64367 Mühltal, Germany
Domain: r-m.de
Phone: +49 (0)6151/36686-0
Email: accessibility@r-m.de

Introduction

Riese & Müller GmbH is committed to making its RX Connect app accessible to people with impairments in accordance with the German Accessibility Enhancement Act (BFSG). This Accessibility Statement applies to the RX Connect app.

General description of the service

The RX Connect app offers owners of a Riese & Müller e-bike access to advanced features relating to their e-bike. To use these features, users must first register on the manufacturer’s website and book an RX Service. The app is available in German, English, Spanish, Italian, French and Dutch. An internet connection is required to use it. A smartphone with the current minimum system requirements, as described in the Apple App Store or Google Play Store, is also required.

Compatibility status with the requirements

The RX Connect app is partially compatible with the German Accessibility Enhancement Act (BFSG) due to the following incompatibilities and exceptions.

Non-accessible content

The content listed below is not accessible to people with impairments for the following reasons:

  • Connection to an e-bike via a Bluetooth connection must be established within a fixed time window. The countdown for this time window cannot be stopped and is specified by the hardware manufacturer of the components installed on the e-bike. We have made adjustments so that the app can use the maximum time window for a connection.

Non-optimised barriers

Known barriers to the app include the following. A fix is planned with future updates:

  • Some interactive elements cannot be controlled correctly by a screen reader.
  • Some elements are not played correctly when using a screen reader.
  • Some interactive elements do not have descriptive labels.
  • A landscape mode is only available for some areas of the app.
  • Some form fields are not fully accessible to people with impairments.
  • Some elements use font sizes that are too small.
  • Some elements use contrast that is too low.
  • Some elements cannot be easily scaled to 200% of the original font size.
  • Some content is not perceived correctly when using a screen reader as it updates automatically.
  • Some headings are not recognisable as such by the program.
  • Some interactive elements do not have visible focus.
  • Some links are not recognisable as such when using a screen reader.
  • The map function can only be operated partially with one finger.
  • Some interactive elements have a click area that is smaller than the minimum size specified.
  • Interactive elements behave differently despite their identical appearance.
  • Error messages are not always accessible to people with impairments.
  • The names and roles of some interactive elements are not always recognisable by the program.
  • Some status messages are not in focus are not always recognisable as such.

Reporting barriers to accessibility, feedback, and contact details

Would you like to share with us additional barriers to accessing content in the RX Connect app? Then please get in touch with us. We look forward to receiving your feedback and will endeavour to resolve all barriers to accessibility reported as quickly as possible where technically and economically feasible to do so. Please tell us in which area and with which feature you have encountered barriers to accessibility. You can report barriers to accessibility to us at the following email address: accessibility@r-m.de

Enforcement Body

You can contact the Enforcement Body if you do not receive satisfactory responses to communications or requests about barrier-free accessibility. The Enforcement Body will assist you in asserting your rights.

Address of the Enforcement Body:

  • State Competence Centre for Barrier-free IT (LBIT), Landgraf-Philipp-Platz 1-7, 35390 Giessen, Germany
  • Phone: +49 (0)641/303-2902
  • Email: LBIT@rpgi.hessen.de

Market Surveillance Authority

The contact details of the competent Market Surveillance Authority are:

Date of preparation of this Accessibility Statement

This statement was prepared on 24.06.2025. Verification of compliance with the requirements is based on an internal company audit report on digital barrier-free accessibility.

This Accessibility Statement has been drawn up with the utmost care and is regularly updated to meet current requirements and standards. Nevertheless, errors cannot be completely ruled out. If you find any errors in this statement, please provide brief feedback via the barrier to accessibility reporting functionality given above.

 

This website was last updated on 25.06.2025.